We want you to be completely satisfied with your purchase. If you’re not happy with your duffle bag, we offer a simple and hassle-free return policy to ensure you have a positive shopping experience.

Eligibility for Returns:

• Returns are accepted within 30 days of the delivery date.
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase (order number or receipt) is required for all returns.

How to Initiate a Return: To start the return process, please contact our customer service team at [insert contact details]. Include your order number, the reason for your return, and any relevant details about the item. Our team will guide you through the next steps.

Return Shipping:

• Return shipping fees are the responsibility of the customer, unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged returns.

Refunds: Once we receive your return and inspect the item, we’ll process your refund. The refund will be issued to your original payment method within 5–7 business days. Please note, shipping fees are non-refundable.

Exchanges: If you'd prefer to exchange your bag for a different size or color, please let us know, and we will assist you in processing the exchange based on availability.

Non-Returnable Items: Certain items, such as those marked as “final sale” or custom-made, cannot be returned or exchanged.