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Crafted from high-quality polyurethane leather, this duffle bag is not only stylish but also resistant to the elements, keeping your belongings dry and protected. This offers an advantage over genuine lather keeping all your goods safe from wet weather.
Free Standard Shipping
Postal service: we utilise Australia Post for all deliveries
Time frame: Standard Shipping will take 5 – 8 business days, Express packages
Once your order is placed, it will typically be shipped the next business day. Delivery will then occur within the timeframes listed below. For a more accurate estimated delivery time specific to your location, simply add your items to your cart, and the timeframe will be provided at checkout.
Standard Shipping
NSW – 2 – 4 Business Days
Interstate – 3 – 6 business Days
Cost - Free
Express Shipping
NSW – 1 – 2 Business Days
Interstate – 2 – 4 Business Days
Cost - $20
We stand behind the quality of our products. Our bags are crafted with care and precision to ensure durability and longevity. To give you peace of mind, we offer a 3-year limited warranty on all bags purchased through our official website.
What’s Covered:
· Manufacturing defects, including issues with stitching, zippers, and hardware.
· Material defects, such as cracks or damage caused by normal use.
What’s Not Covered:
· Damage caused by improper use, neglect, or accidents (e.g., stains, tears, or water damage not related to the bag’s water-resistant feature).
· Damage due to extended wear and tear, including but not limited to scratches, scuffs, or damage from excessive overpacking.
· Any modifications made to the bag after purchase.
How to Make a Warranty Claim: If you believe your bag has a manufacturing defect, please contact our customer service team at info@onist.com.au within 30 days of discovering the issue. Provide proof of purchase, a description of the issue, and images of the damage. We will assess your claim and determine if a repair, replacement, or refund is necessary.
Warranty Duration: This warranty is valid for 3 years from the date of purchase. After this period, we are unable to process any warranty claims.
Note: This warranty is limited to the original purchaser and is non-transferable.
We want you to be completely satisfied with your purchase. If you’re not happy with your duffle bag, we offer a simple and hassle-free return policy to ensure you have a positive shopping experience.
Eligibility for Returns:
- Returns are accepted within 30 days of the delivery date.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (order number or receipt) is required for all returns.
How to Initiate a Return: To start the return process, please contact our customer service team at [insert contact details]. Include your order number, the reason for your return, and any relevant details about the item. Our team will guide you through the next steps.
Return Shipping:
- Return shipping fees are the responsibility of the customer, unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged returns.
Refunds: Once we receive your return and inspect the item, we’ll process your refund. The refund will be issued to your original payment method within 5–7 business days. Please note, shipping fees are non-refundable.
Exchanges: If you'd prefer to exchange your bag for a different size or color, please let us know, and we will assist you in processing the exchange based on availability.
Non-Returnable Items: Certain items, such as those marked as “final sale” or custom-made, cannot be returned or exchanged.