Frequently Asked Questions
Orders & Deliveries
How Earth Friendly Are the Products?
All the products listed on this site contain as natural ingredients as we could find and almost all are plastic free in their packaging.
We loathe animal testing and choose products that are cruelty free.
For the few products we offer that are contained in plastic-based packaging, we encourage you to recycle the items through Terracycle - who offer free shipping to send the packaging to them. See our blog post HERE which provides more details into the recycling programs they offer.
The most cost-effective shipping option is to use satchels - Terracycle also have a program for recycling these, and you can also recycle the satchels with REDcycle at selected Coles and Woolworth's store. We are aiming to phase out using satchels and choose sustainable shipping options instead.
How Soon Will My Package Arrive?
Orders are processed within 1-2 days of receiving the paid order.
Shipping is from our location on the Gold Coast, and transported by courier. Delivery times are approximate and may be affected by busier times of the year ie Christmas. Please note these are days based on business days, not including weekends:
East Coast Sydney – Mackay: 1-2 Days
Rural Qld & NSW: 2-7 Days
Victoria: 3-5 Days
Adelaide: 3 Days
Tasmania: 4 to 7 Days
Perth, SA, NT & WA – 7 to 10 Days
Onist ships to addresses within Australia only at this stage. Should you be a New Zealand resident who would like to purchase products please contact us at firstname.lastname@example.org and we can advise if shipping can be arranged and provide a postage quote.
I Haven’t Received My Packaging What Do I Do?
In the rare event your package isn’t delivered within the expected time frame please contact the Onist team at email@example.com and we’ll endeavour to trace/track the parcel or arrange for an alternate solution for you.
I Received My Package And The Items Were Damaged, What Do I Do?
Where Are You Located?
How Can I Contact You?
Our contacts details are:
Phone: 1300 795 204
Do You Offer Flat Rate Shipping?
Flat Rate shipping is arranged for your order for $8.95.
Free shipping is offered for orders over $99.00